Committed to Customer Success
There is nothing more important to us than ensuring that our customers use our products successfully. The VISTAGY Product Support & Implementation Services organization helps customers resolve issues or questions regarding the use of VISTAGY products to ensure that they maximize the benefits of the software. We do this by providing timely and reliable support to all customer inquiries.
Each product support request is tracked and monitored from first customer contact to final resolution. We are dedicated to helping customers every step of the way and we get the right people involved to ensure all customer issues are resolved in a timely fashion.
Our product support philosophy is to provide easy access to information and solutions to avoid problems before they occur. We proactively inform our customers about new releases, patch releases and other critical information.
Hours of Operation
Highly experienced VISTAGY Application Engineers are available to provide support services Monday through Friday, 8:00 AM to 6:00 PM Eastern Standard Time (EST), except for the following VISTAGY observed holidays:
2008
- January 1 — New Years Day
- January 21 — Martin Luther King Jr. Day
- February 18 — President's Day
- May 26 — Memorial Day
- July 4 — Independence Day
- September 1 — Labor Day
- October 13 — Columbus Day
- November 27 — Thanksgiving Day
- November 28 — Day after Thanksgiving
- December 25 — Christmas Day
- December 26 — Day After Christmas
Contacting Product Support & Implementation Services
For your convenience, VISTAGY offers several ways to contact the Product Support & Implementation Services organization as listed below:
Online:
Click here to login to our secure support area
E-mail:
support@vistagy.com (Worldwide)
support@vistagy.jp (Japan only)
Telephone:
+1.781.250.6832 (Worldwide)
+1.877.250.6832 (Toll-free in the US)
+81.3.3777.4010 (Japan only)
Fax:
+1.781.250.6804 (Worldwide)
+81.3.5743.3941 (Japan only)